Return & Exchange Policy

Return & Exchange Policy



Exchange Policy

  1. Without prejudice to the provisions of contractual and statutory warranties, the consumer has the right to exchange a product supplied by the store within seven days from the date of receiving the product. The consumer may not exchange the product after the seven-day period has expired.
  2. To be eligible for an exchange, the product must be in good condition and must not have been used or benefited from by the consumer. The store reserves the right to inspect the product before approving the exchange to verify its condition.

The consumer shall bear the shipping costs associated with the exchange. For international exchanges, the consumer shall bear all shipping costs and shall be responsible for delivering the product to the shipping company. If the product is defective or an incorrect product has been supplied, the consumer will be compensated accordingly.


Products That Cannot Be Exchanged

The consumer may not exchange a product in the following cases:

  1. If the product was manufactured at the consumer’s request or according to specifications provided by the consumer, except where the product is defective or does not conform to the agreed specifications.
  2. If the product consists of video tapes, records, compact discs, or software that has been used.
  3. If the product consists of newspapers, magazines, publications, books, or other copyrighted works.
  4. If the product has been damaged due to improper handling, storage, or use by the consumer.
  5. If the contract relates to accommodation, transportation, or catering services.
  6. If the contract relates to the purchase of downloadable software or digital products over the internet.


Return Policy

  1. Without prejudice to the provisions of contractual and statutory warranties, the consumer has the right to cancel the contract and return a product supplied by the store within seven days from the date of receiving the product. The consumer may not return the product after the seven-day period has expired.
  2. To be eligible for a return, the product must be in good condition and must not have been used or benefited from by the consumer. The store reserves the right to inspect the product before approving the return to verify its condition.
  3. The consumer shall bear all costs associated with the return process. For international returns, the consumer shall bear all shipping costs and shall be responsible for delivering the product to the shipping company.

If the product is defective or an incorrect product has been supplied, the consumer will be compensated accordingly.


Products That Cannot Be Returned

The consumer may not return a product in the following cases:

  1. If the product was manufactured at the consumer’s request or according to specifications provided by the consumer, except where the product is defective or does not conform to the agreed specifications.
  2. If the product consists of video tapes, records, compact discs, or software that has been used.
  3. If the product consists of newspapers, magazines, publications, books, or other copyrighted works.
  4. If the product has been damaged due to improper handling, storage, or use by the consumer.
  5. If the contract relates to accommodation, transportation, or catering services.
  6. If the contract relates to the purchase of downloadable software or digital products over the internet.